Who Should Attend? Supervisors, Lead People, Team Leaders, Shift Leaders, Working Supervisors, and anyone in that precarious position of performing a job function while simultaneously leading others. This training is focused on practical skills and tools Supervisors, Team Leaders and Lead People need to suceed in the business environment of today. Why Should You Attend? Supervisors are the link between the company and your employees. Research has proven that poor supervisory practices can lead to reduced productivity, morale issues and third party intervention from governemtnal agencies and unions. We are experiencing an ''employee friendly'' congress with increased litigation and charges. Your best line of defense is a good supervisory workforce trained to ineract and communicate with your employees. What will be Covered on May 19, 2010? Coaching & Feedback: • Understand Causes of Poor Performance • Understand and Give Developmental and Positive Feedback • Plan and Conduct Effective Coaching Conversations • Coach to Develop New Skills Directing and Motivating Employees: • Provide Effective Direction to Employees • Clarify Expectations, Roles & Responsibilities • Delegate Work Using the Delegation Model • Describe Factors that Help Create a Motivational Environment • Use Motivating Techniques and Behaviors that Foster Involvement and Ownership • Review Types of Rewards and Recognition Communication and Relationship Building: • Improve Communication with Employees', Peers, and Managers • Practice Using the REHEAR Method of Effective Listening • Plan Effective Meetings • Build Relationships with Employees, Peers and Managers How to Stay Organized: • More Balls to Juggle • Time Quadrant Analysis • Tricks and Tools for Organization Planning, Conducting, and Documenting Coaching: • Reinforcing Accountability using FOSA • Using the Coaching Model • Coaching Documentation • Coaching New Employees and Seasoned Em